American Heritage Moving Solutions

WARNING: SCAM. DO NOT HIRE. BAIT & SWITCH.

THIS IS A BROKER, NOT A MOVER

TL;DR:

-- The cost of our move went from $2,400 to $5,000 to $5,897 to $6,747 + ~$300 cash tips for a 776sf apartment.

-- American Heritage Moving Solutions is offensively bad at communication and doing what they say they'll do.

-- They do not give one crap about you, your stuff, or customer service; they have an excuse for everything.

-- I've moved 16 times in my life including several cross country and four with full-store inventory. This was the worst move I've ever experienced.

We were immediately mislead by Matt Murphy who gave us a $2400 estimate for our 776sf apartment and reassured multiple times that the movers would take apart furniture to save space (they charge by cubic foot) and put it back together. (Scam #1.) Their "quality assurance call" from Jacob upped the estimate to $5000 because Matt didn't include all the furniture he said he had. Jacob reassured us that when the furniture was broken down, it would be less than the estimate because the furniture would take up less space. (Scam #2.) They were supposed to call us and let us know when the movers were coming, but didn't. The day before moving day, we called and the person we spoke with took 10+ rings to answer, sounded like she'd been asleep, then had no idea what we were talking about. She said she'd find out and call back. She didn't. We went to bed praying the movers would indeed show up the next day.

We were farmed out to a company called US Moving Forward who sent one guy to move us. One. He was 7.5 hours late from the time we were given early that morning. We found out he'd only been given the job that morning. The move took *ELEVEN* excruciating hours until 2:30 a.m. -- the time we discovered that the truck had been left open on the streets of downtown Baltimore all day. And if you know Baltimore, you know how ridiculous a risk that was. But there was just a single mover sent.

Because the solitary guy couldn't also take the time to dismantle furniture, we took up even more space on the truck and had to pay a premium for the extra space, bumping our cost another $897. It was 3 a.m. before we finally hit the road, wrecking our carefully planned trip from Baltimore to Maine with stops to see family and friends, causing the added expense of a hotel stay.

Over the next three weeks nobody returned our calls at US Moving Forward for updates on our truck. When I finally got hold of someone, they gave me a two-day range when the truck would finally arrive, but those days came and went without word and without picking up their phone. When they got in touch, they told us it would be another $850 for a shuttle truck because Maine doesn't allow residential delivery from semis. Why wasn't that part of our original estimate from American Heritage?? (Scam #3.)

The movers arrived hours late, around 7:15 p.m., but at least there were three and the offloading went quickly. US Moving Forward really banged up a lot of our boxes, some looked like they were dropped or kicked, a couple looked like they'd been run over. When I brought this up, the driver told us they're not responsible for anything *we* packed into our boxes. We said that was unreasonable – we packed the boxes with the expectation that the “fragile” and “top load” stickers would be respected, and the rest of the boxes would be moved rather than thrown around, and that they would be packed carefully to preserve the items inside. We lost some meaningful, irreplaceable things like my grandmother's plates and our cat's bowl (she had passed away just weeks before), and had other damage like some sculptures being cracked and furniture broken.

When we spoke with Tony, the customer service manager at American Heritage Moving Solutions, he was condescending, belligerent, uncaring, and had excuses for everything. We'd written up a detailed report and submitted it, and he wanted to go over select parts of it (not all of it), and didn't want to let us speak. Any time we did, he raised his voice and aggressively accused us of interrupting him. In the end, his message to us was he's sorry we feel the way we do, but too bad, "that's the way the business works." I told him I couldn't believe that he'd rather treat us like that and not work with us rather than talk to our lawyer. He didn't care.

Our lawyer says that we would likely win a judgement against American Heritage Moving Solutions and US Moving Forward according to the Consumer Protection Act because of the fact that they broke their contract to us, but actually getting the money out of American Heritage would be a whole other long, expensive process that would eat away at our time and money so much as to make the whole thing not worth pursuing. AND THAT IS EXACTLY WHAT THIEVES LIKE THESE COUNT ON.

Move size: 1 Bedroom Home Service cost: $6747

American Heritage Moving Solutions LLC

US Safe Moving LLC

Dear Reader,

If you are reading this then you are either reading a review or inquiring if these companies are legit. We have found them to be legit in the sense that they have been in business for a long time. But we wonder how with all the complaints and dissatisfied customers.

Here is our experience, and they have been in litigation for nearly a year. They have broken ethical standards that consumers should be aware of.

1. Their promise to pack us out completely and unload the same way. That did not happen. We had to take them to court to receive our own belongings. We waited 132 days. Only after they wanted us to drop US Safe Moving LLC from the litigation did US Safe Moving deliver. We did not drop them when the court asked us if we were.

2. American Heritage took our payment under a binding contract that they sub-contracted out to US Safe Moving LLC.

3. US Safe Moving LLC took the pickup and delivery checks which should have been enough to deliver under that binding contract. They increased the amount by doubling what was in the original binding contract. They used the same figures from the original contract adding additional square cubit feet that was not there.

4. The exact same belongings on original contract adding that as more freight when it was the exact same freight with the exception that they didn’t want to load some of the things we wanted saying it would be more. Though it was on the original binding contract we had to leave behind.

In our minds and the law this is extortion, under threat and is provable by US Law codes. We have researched the law thoroughly and know where we stand. It is up to the court, because both defendants defaulted on all the court orders to appear and to answer all allegations.

If anyone wishes to use these companies should be made aware of this and expect a long and drawn-out battle. We are hoping, praying and believing that the court grants relief as well grants a larger amount which they can do to discourage any other companies that are practicing the same deception on unexpecting consumers in the future. These laws are here to protect us, yet, they have not been slapped hard enough to stop them. There are many out there under different names, yet they are getting away with it. We say enough is enough.

Move size: 2 Bedroom Home Service cost: $5595

Do not use American Heritage (or whatever name they are using this week.) I contracted for a move from Buffalo NY to Alabama with them. They sub-contracted with iMove Van lines out of New Jersey. The move estimate was about $7,000. When their truck(rented) arrived, the price doubled to $14,320 and I had no choice but to pay. Talk about taking advantage of a senior! Three weeks later when they were supposed to deliver (again in a rental truck), furniture was missing and presumably stolen and the rest was trashed and smashed. My antique desk glass was smashed. They ripped open the locked drawer and smashed out part of the wood. Fragile boxes were all smashed. China smashed, new furniture ripped, and on and on..I have learned a lot about both these companies. The driver who delivered to my house is wanted by the FBI on 50 counts of fraud. I wish there was a class action suit I could join to get these guys.

Move size: 2 Bedroom Home Service cost: $14320

Scam scam scam. Will promise things they can’t deliver on. Lowball the pricing so badly to get you to put down a deposit. Our move went from $3,500 estimate to 6k. We were told our items would be moved and delivered in two days. Then come to find out the moving company they sent out has 30 BUSINESS DAYS to get us our things. We called and complained MULTIPLE times. We have been sleeping on the floor waiting for our items with our one year old. They DO NOT care and finally told my husband they won’t be speaking to him anymore and if he has any concerns to contact the moving company. SERIOUSLY RUN THE F AWAY. THESE PEOPLE ARE SCUM OF THE EARTH SCAMMERS.

Move size: 2 Bedroom Home Service cost: $6000

I cannot stress enough... DO NOT use American Heritage Moving Solutions LLC for your move. They took advantage of my vulnerability after my Uhaul reservation was cancelled last minute, and I ended up getting scammed out of $1000.

For context, I was living in Montana where rental trucks are hard to come by. I was days away from moving to Wisconsin when Uhaul cancelled my reservation and sadly there aren't many other options in a small, rural town.

American Heritage just "happen" to be in Montana when I called & said they could pick up my boxes within 48 hours and have them to Milwaukee in a week. It almost felt too perfect, but Chase Miller (at the time) was giving me piece of mind that I still had 72 hours (right of recission) to cancel my reservation if I decided I didn't want to book with them and that my deposit would be refunded. He gave me his phone number & email as well.

HOWEVER, I felt so uneasy after it all that I decided to cancel the reservation within 24 hours. At that moment, Chase Miller ghosted ALL of my emails and phone calls. Customer service also was dodging my calls saying the "Billing Office" was unavailable and they couldn't process my refund until Monday.

I finally was able to talk to Tony in customer service after a WEEK of trying to get a refund and he said it was my loss and that my money would not be refunded. He refused to let me speak with a manager and was SO belittling.

However, he did answer one of my questions: Do people like Chase get a commission when they sell a move? He said yes, and that's all I needed to know.

Chase knew EXACTLY what he was doing when he sold me my move. He knew I was in a bind, which is why he had no problem saying I could "exercise my right of recission" knowing COMPLETELY WELL his company would not refund my deposit if I cancelled even though it was less than 24 hours.

Moral of the story: His family got a very nice Christmas with my deposit, while I lost nearly $1000 in a very expensive move.

Move size: 2 Bedroom Home Service cost: $3000